At Magic Words, we believe that everyone has the right to feel safe, valued and heard and to experience true belonging in their communities. That’s why we will continually strive to prioritise the happiness and wellbeing of every single one of our valued clients and team members.  We make a commitment to always do everything in our power to provide a safe and welcoming environment for all our clients, therapists, leaders and support staff. Here are just some of the actions we will take:

  • Upholding a zero-tolerance policy on discrimination, gossip, blaming, shaming and harassment.

  • Maintaining an unwavering focus on enhancing our culture of psychological safety that values kindness, compassion, empathy, vulnerability, authenticity, and courage.

  • Affirming and celebrating neurodiversity and all forms of difference and promoting awareness of the same in the self and in communities, including the use of inclusive, gender-neutral and neurodiversity-affirming language in our therapy, literature and marketing.

  • Supporting our LGBTQIA+ and ethnic and religious minority group clients and team members by staying on top of important issues that affect them.

  • Celebrating, highlighting and raising awareness about significant days and occasions observed by our diverse team members and clients.

  • Welcoming individuals from ethnic and religious minority groups and the LGBTQIA+ community into our team and empowering them to develop both personally and professionally, supporting them in the advancement of their careers.

  • Creating an environment and culture of mutual respect of personal dignity.