INVOICING FAQ’S

HOW CAN I CONTACT THE FINANCE DEPARTMENT?

You can email us at finance@ma gicwordstherapy.co.uk or call us on 01908 614479.

HOW DO I PAY FOR MY INITIAL ASSESSMENT?

A payment link will be sent to you before your appointment. However, if you wish to have an invoice, please contact finance@ma gicwordstherapy.co.uk.

WHEN ARE MONTHLY INVOICES SENT?

Invoices will be sent out the first week of each month. This invoice will contain charges for the previous month's appointments. E.g. Invoice sent on 1st June contains all of May's appointments.

HOW CAN I PAY FOR MY INVOICE?

Payment can be made via the following options:

Bank transfer PayPal

Direct debit – an email will be sent to set this up with your first invoice. Payment link sent finance@ma g icwordstherapy.co.uk

Payment over the phone - please call 01908 614479

I AM STRUGGLING TO PAY MY INVOICE – WHAT DO I DO?

Please contact finance@ma g icwordstherap y.co.uk to discuss payment options. We are more than happy to help.

CAN I PAY EARLY FOR MY SESSIONS?

Yes. Please contact finance@ma gicwordstherapy.co.uk to ask for an invoice for your appointment.

MY INVOICE IS INCORRECT, WHO DO I CONTACT?

Please email finance@ma gicwordstherapy.co.uk or call 01908 614479 to discuss your invoice. Mistakes happen and we can correct these easily for you. Please do not make payment until the invoice is correct.

I’VE BEEN CHARGED FOR A SESSION I CANCELLED, WHAT DO I DO?

Please email finance@ma gicwordstherapy.co.uk or call 01908 614479 to discuss your invoice. Mistakes happen and we can correct these easily for you. Please bear in mind our cancellation policy which states a minimum of 72 hours' notice to cancel an appointment. If cancelled within 72 hours, you will still be charged and offered an alternative online session or resource pack to use at home. Please do not make payment until the invoice is correct.